Privacy Policy

Who is responsible

Fort AI Systems is operated by Mason Morley in Fort McMurray, Alberta. Mason Morley is the contact responsible for privacy questions and requests. Email sales@fortaisystems.com with “Privacy request” in the subject.

Information we handle

• Enquiries: your name, business contact details, website, and the information you choose to include in an email.
• Engagements: the agreed scope, correspondence, deliverables, and access needed for approved work. Please arrange access securely rather than emailing passwords.
• Website delivery: hosting and security services may process IP addresses, browser headers, request times, and technical logs.
• Optional analytics: aggregate public-page usage, referral information, approximate location, and device/browser information, only after you allow analytics.
• Approved missed-call workflows, where enabled: caller and business routing details, consent decisions, delivery records, and opt-out information needed to operate the workflow.

The public website does not accept customer-record uploads, process product purchases, or run a live AI chat. Its previews use fictional examples. Please keep enquiries free of customer records, sensitive personal information, financial exports, and credentials.

Purposes and consent

We use enquiry information to respond to the request, and engagement information to deliver and support the agreed work. Contacting us permits a response to that enquiry; it does not subscribe you to marketing or authorize unrelated uses. Additional access or processing must be explained and agreed for the specific workflow.

Optional analytics stays off until you allow it. You can withdraw that choice from Privacy choices in the footer. Contact us to ask about or withdraw consent for other processing, subject to applicable legal and contractual limits.

We do not sell, rent, or trade personal information. We do not use client or customer information to train custom AI models under the services described here.

Client information and service workflows

Client-owned phone, email, forms, and tools remain the intended destination for inquiries. Limited information may also be processed by Fort AI Systems and approved service providers to deliver a workflow, document consent, handle opt-outs, or provide authorized support. Client ownership does not mean that no provider processes the information.

Before activation, the agreed scope must explain the information collected, destinations, providers, access, retention, and any ongoing support. A workflow is not activated solely by visiting this website or emailing an enquiry.

Optional missed-call text follow-up

Where this workflow is enabled for a client, a recorded message identifies the business and asks whether the caller wants a text link to continue the service request. A text is sent only after the caller presses 1. Automated SMS delivery through this website is currently suspended. Declining, another key, or ending the call does not authorize a text.

• The message is an operational response to the requested service inquiry, not a marketing campaign. Repeat-call controls limit duplicate messages.
• Standard message and data rates may apply. Reply STOP to opt out; reply HELP for contact information.
• Consent and delivery records include the business, call reference, decision, time, disclosure presented, and a protected phone-number token with masked digits. Messaging providers process phone numbers to deliver texts. These records should not be treated as fully anonymous.
• This consent workflow does not record call audio or transcribe calls.

Questions or removal requests can be sent to the privacy contact above. We may retain a minimal suppression record to respect an opt-out.

Cookies and analytics

Our Vercel Web Analytics integration is optional and uses no analytics cookies. We limit it to known public pages and remove query strings and fragments. It does not track sample searches or record selections as custom events. Restricted staff routes are excluded.

A local browser preference remembers your choice for 180 days. Essential authentication cookies may be used in the restricted staff area. See Cookies & Privacy Choices for details and controls. Necessary hosting and security processing remains in place when analytics is rejected.

Service providers and processing location

Vercel provides website hosting and optional analytics. Google services are used for business email and written deliverables. Where an approved missed-call workflow is enabled, Twilio provides telephony/messaging and Supabase may hold restricted workflow and consent records. The providers applicable to a client are confirmed in that engagement’s scope.

Service providers may process information outside Alberta or Canada under their own terms and applicable laws. We do not promise Canadian-only storage. Contact the privacy contact for information about the providers and processing arrangements relevant to your engagement.

Safeguards and retention

We limit access to the information needed for agreed work and use account security controls. No system can guarantee absolute security. Suspected incidents are assessed and notifications are made where applicable law requires.

Correspondence, engagement records, consent evidence, and delivery or opt-out records are kept only as reasonably needed for their stated purposes and applicable legal or accounting requirements. Specific service retention and deletion arrangements must be confirmed before activation. We do not promise an unverified fixed deletion period.

Access, correction, and concerns

You may ask what personal information we hold, request access or a correction, or ask for deletion. We may need to verify your identity safely and explain any applicable limits on a request. Please do not send identity documents unless a secure verification method has been arranged.

For information held by a business you contacted, you may also need to contact that business. If a concern remains unresolved, you may contact the relevant privacy regulator, including the Office of the Information and Privacy Commissioner of Alberta.

Policy changes

The date above identifies this revision. Material changes to the purposes or providers involved in a service will be explained before new processing is introduced, with consent obtained where required.